Frequently asked, honestly answered
Everything guests ask before their first visit — bookings, the floor, the food, the rules. If it's not here, the concierge answers within the hour.
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The concierge desk answers calls and emails seven days a week — real people, fast replies.
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Browse by category below — every answer is written to be read, not deciphered.
The essentials
The five questions we hear most, answered first.
For the dining room and chef's counter — yes, especially weekends (window tables go 10–14 days out). The terrace bar, lounge and gaming floor take walk-ins nightly.
Mon–Thu 11:30am–midnight, Fri–Sun 11:30am–2am. The terrace serves 5–10pm, the dining room from 6pm, the lounge until close, and the gaming floor until late every night.
Smart casual in the dining room (collars preferred after 6pm), neat casual on the floor, relaxed on the terrace. Full detail is in our dress-code guide on the blog.
Children are welcome in the restaurant and on the terrace until 8pm — there's a proper kids' plate selection, not an afterthought. The gaming floor and suites are strictly 18+.
1 Pier Point Rd, Cairns City — on the marina end of the Esplanade. Valet parking every evening, and the map below has directions and transport options.
About the table
Standard tables need no deposit. Large parties and peak dates may carry a card guarantee — free cancellation up to 24 hours ahead, full terms on the refunds page.
Yes — vegetarian, vegan, gluten-free and allergen-aware versions are written for each guest, not substituted. Give us 24 hours' notice and there's no surcharge.
Tables hold for 20 minutes past the reservation — call us and we'll hold it longer or move you to the terrace without penalty. We keep it easy.
The menu page lists our signature dishes and the format — though the daily board rewrites around the morning's catch, which is rather the point.
About the floor
A current photo ID — driver's licence, passport or proof-of-age card. Entry is 18+, and ID may be re-checked at the cage. International visitors should bring a passport.
More than okay. Thursdays include a free 5pm learn-to-play session, dealers coach through the early levels, and low-minimum tables run every night. Nobody expects you to know anything.
Cash prizes are paid at the cage immediately after the final hand. The season leaderboard pays at December's Championship Final — results published weekly.
Self-exclusion, pre-commitment limits and trained staff are available at all times, plus referral to Gambling Help (1800 858 858, 24/7). The section below has the full picture.
About the extras
November–January dates book three to four months out; midweek events often confirm in three weeks. The events team returns tailored proposals within 48 hours.
At $95/year with member pricing, points on every dollar and a $50 joining credit — guests who visit twice a year typically come out ahead. Details on the membership service page.
Yes — any service or dollar amount, valid 36 months, transferable, and presented in a proper card wallet. Order through the contacts page.
Up to 8 guests can book a standard table online. Beyond that the events team takes over — same hospitality, better pricing, a coordinator included.
House rules, briefly
- Smart casual in the dining room; neat casual on the floor; relaxed on the terrace.
- 18+ on the gaming floor and in the suites — photo ID, always.
- Photography welcome — of your table, not other guests.
- Responsible service of alcohol — we pour generously and cut kindly.
- Children welcome in dining areas until 8pm.
Responsible play
- Self-exclusion and pre-commitment limits — ask any host, no judgement.
- Gambling Help: 1800 858 858, free and confidential, 24/7.
- Our floor team is trained to check in — a quiet word is always welcome.
Pier Point Rd, on the marina
Two minutes' walk from the Esplanade boardwalk. Valet from 5pm, taxi rank at the door, and the marina public car park around the corner.
- Complimentary valet from 5pm daily
- Esplanade bus stop — 3 min walk
- Marina berths for arriving vessels
Didn't find it?
The concierge answers seven days a week — calls, emails and the form all land on the same desk.
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